Returns & Refunds Policy

Last Updated: May 14, 2026

Thank you for shopping at Timeless Pieces. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Period

You have 30 days [Note: You can change this to 14 or 60, but 30 is industry standard] from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at [Insert Email Address] with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) and the return shipping address.
  3. Pack the item securely and include the original receipt or proof of purchase.

3. Return Shipping Costs

  • Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective in another way, Timeless Pieces will cover the cost of return shipping.
  • Customer Remorse: If you changed your mind or ordered the wrong size/color, you (the customer) will be responsible for paying the actual cost of return shipping.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.). You will receive the credit within 5 to 10 business days, depending on your card issuer’s policies.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Restocking Fees

  • We do not charge a restocking fee for returned items.
  • Note: If you do charge a fee (e.g., 10%), you MUST state it here clearly to satisfy Google’s transparency requirements.

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods. Please get in touch if you have questions or concerns about your specific item.

9. Contact Information

For any questions related to refunds and returns, please contact us at:

  • Email: info@timelesspeices.com
  • Phone: +1 267-805-8862
  • Business Address: 10 West 46th St, 6th floor, New York
    NY 10036 United States